Time
Topic
Details
10:00
Introduction and Outline
- Greetings and Orientation
- Goal-setting
10:20
Engaging the Unknown
- Defining what’s important, needs, wants & expectations
- Setting Expectations
- Recognizing Opportunity
- Role Play: What would you do? What should you do?
- Action Plan: Commitment to Challenge
11:50
Lunch
12:50
Cross-Cultural Awareness
- What is Culture?
- Defining & Identifying Values: Personal & Cultural
- Activity: Tomoko's Dilemma
- Action Plan: Commitment to Active Understanding
14:20
Intercultural Communication
- Non-Verbal Communication Strategies
- Verbal Communication Strategies
- Active Communication Strategies
- Activity: Active Communication Challenge
- Action Plan: Commitment to Communication
15:50
Relationship Development
- Type of Relationships and Their Values
- Trust: How to Have, Build & Inspire
- Diversity of People & Ideas
- Role Play: Win-Win Negotiation Challenge
- Action Plan: Commitment to Connection
17:20
Review & Action Plan
- Key points from today session.
- Jump Start: Action plan review & share
- Questions from the participants
18:00
Wrap Up
*schedule subject to change